Customer Service/Service NSW Officer

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $1,116 - $1,274 per 35 hour week + superannuation

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

This position is located in Coolah. Situated on the picturesque Coolaburragundy River and nestled in a valley of the Liverpool Range, the town is surrounded by undulating hills and fertile river flats and is an attractive service town for the surrounding agricultural district. Only hour south east of Coonabarabran and close to major centres, and with the nearby Coolah Tops National Park offering rugged natural beauty and adventure, Coolah delivers the best of country living. 

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. We are an EEO Employer with a commitment to our staff and our vision is Excellence in Local Government. 

Benefits of working for Council

Council are committed to creating a positive working environment and offer a range of benefits for staff, including

• Long Service Leave after 5 years
• Monthly RDO
• Support for training and professional development
• Salary Packaging options to maximise your take-home pay
• Employee Assistance Program
• Generous uniform allowance

The Position

The Customer Service Officer/Service NSW Officer (CS/SNSW Officer) role is the first point of contact for Council, which is responsible for welcoming and greeting visitors and customers. 

The CS/SNSW Officer is required to provide accurate and efficient customer service support within the Service NSW Office located within Council and provide administrative support for the organisation, usually within the Coolah office, including sending mail, distributing correspondence, redirecting phone calls and supporting Council’s Records functions. The CS/SNSW Officer be able to work independently but also as part of a well developed team

To be successful, the CS/SNSW Officer should have a positive attitude, as this is a customer service role. They need to be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking, time management skills and the ability to deal with challenging situations are essential for this position.
Ultimately, the CS/SNSW Officer duties and responsibilities are to ensure the front desk welcomes the public positively, and to execute all customer service and administrative tasks to the highest quality standards.

The successful applicant will have completed, or be able to successfully attend and complete, Service NSW Agency training as soon as possible. This involves four weeks training and work placement in a larger centre or centres and will require travel for that 4 week period. (Suitable training dates will be arranged with the successful applicant).

Please click here to view the position description.

Essential Requirements

• Commitment to Council’s Mission, Values and Code of Conduct
• Understanding of work health and safety (WHS) in the workplace and commitment to a positive contribution to WHS in the workplace and compliance with Council and legislative requirements
• Certificate III in Business Administration or related field and / or significant experience in a customer service environment
• Experience using computerised cashiering procedures
• Demonstrated exceptional customer service skills - including telephone, reception and counter service
• Proven ability to deal effectively with a range of people, including difficult customers
• Excellent verbal and written communication skills enabling clear and effective communication with a diverse range of customers and stakeholders
• Excellent organisational skills, time management skills and be achievement orientated
• Proficient in word processing (MS Word preferred)
• Experience in and knowledge of records management
• Class C NSW Drivers Licence

Desirable Requirements

• Previous experience in a medium to large organisation in a front counter role
• Demonstrated organisational and time management skills 
• Previous local government experience

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.

Applications close at 11.00 pm Sunday 12 May 2024.

For enquiries, please contact Human Resources on 6849 2000.

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.