Team Leader Customer Service

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $1,259 - $1,436 per 35 hour week + superannuation, with a monthly RDO

As Team Leader Customer Service, you will oversee staff in the Customer Service area of the Coonabarabran Council Administration Office, including the Coonabarabran Service NSW Agency, and work closely with the Manager Corporate Services to address any issues. On a day to day basis you will provide leadership to the team to ensure smooth running of the customer service area and Service NSW, providing assistance to staff and serving customers as needed. This will include undertaking training in Service NSW. 

The Team Leader Customer Service supports the Manager Corporate Services with various administration duties and staffing matters. This role also provides secretarial support to the organisation for the preparation of correspondence, reports, agendas and minutes, records management, filing, and other administrative tasks.

In this role, you will also be a key contact within the organisation for basic IT matters. You will assist with applications and technology enhancements, including testing and training, monitor and troubleshoot IT systems and applications to ensure optimal performance, and perform routine checks and audits on IT Infrastructure and applications.

To be successful in this role, you will need to be achievement oriented with excellent administration, interpersonal and customer service skills, and an aptitude for everyday IT requirements.

Please click here to view the position description 

This position is located in the beautiful town of Coonabarabran, known as the Astronomy Capital of Australia, which is midway between Melbourne and Brisbane and is known for its beautiful landscape and stunning night skies. The town has medical services, excellent schools, a variety of sporting and social clubs and a thriving tourism Industry. With the nearby Warrumbungle National Park, which is also Australia’s first Dark Sky Park, there is plenty to do and explore whether you’re looking for adventure or relaxation.

Selection Criteria include

• Certificate IV in Business Administration or equivalent relevant qualification and at least two years experience in an administrative role
• Computer skills including demonstrated ability to use Microsoft Word to produce professional documents and reports to a high standard
• Excellent communication skills, both verbal and written enabling effective interaction with a diverse range of people in a variety of situations and the ability to prepare original correspondence and reports where required
• Demonstrated negotiation and people management skills to gain cooperation for work production and outcomes
• Demonstrated organisational and time management skills enabling effective management of a busy and changing workload
• Demonstrated customer service skills in telephone, reception and counter service, including a proven ability to deal effectively with difficult situations and customers
• Class ‘C’ drivers licence
• Experience in dealing with insurance claims
• Experience in filing and knowledge of records management .

Benefits of working for Council

Council are committed to creating a positive working environment and offer a range of benefits for staff, including

• Long Service Leave after 5 years
• Monthly RDO
• Support for training and professional development
• Salary Packaging options to maximise your take-home pay
• Employee Assistance Program available to support you through all life’s challenges
• Generous uniform allowance

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. We are an EEO Employer with a commitment to our staff and our vision is Excellence in Local Government. 

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.

Applications close at 11.00 pm Sunday 6 October 2024.

For enquiries, please contact Human Resources on 6849 2000.

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.