Customer Service Officer

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $74,512 - $86,595 per annum + superannuation

Are you a people person who loves helping others, solving problems and making things happen? This is your opportunity to make a difference in your community, one customer at a time!

We're looking for a friendly, enthusiastic and customer-focused Customer Service Officer to join our Corporate Services team. As one of the first points of contact for Council, you'll play an important role in creating a positive experience for our community — whether you're welcoming someone at the front counter, answering a phone enquiry, responding to an email, processing a payment or helping someone navigate Council services. No two days will be quite the same, and we're looking for someone who enjoys variety, takes pride in their work and genuinely wants to make a difference.

Customer service is at the heart of this role. You'll be responsible for handling a wide range of enquiries, providing accurate information, processing applications, payments, permits and other transactions, and making sure customer requests are followed up and directed to the right people. You'll also help manage customer complaints and more challenging enquiries, taking the time to listen, understand the issue and find practical solutions. Behind the scenes, you'll maintain accurate customer records, assist with general administrative tasks and help ensure information is shared efficiently across Council. It's a role where attention to detail matters just as much as a friendly smile, and where your contribution helps Council deliver reliable, responsive services to the community.

We're looking for someone with demonstrated customer service experience who is confident communicating with a wide range of people and can adapt their approach to suit different situations. You'll need to be organised, comfortable using computers and digital systems, and able to manage competing priorities while maintaining accuracy and professionalism. Just as importantly, you'll bring patience, empathy and resilience, particularly when dealing with complaints, difficult conversations or customers who may be frustrated. You don't need to know everything about Council from day one, but you do need to be willing to learn, ask questions, take initiative and follow things through. Previous experience in local government or a similar public-facing environment will be highly regarded.

You'll be joining a friendly, vibrant and supportive team that is genuinely passionate about providing great customer service and helping each other succeed. We're looking for someone who brings a positive attitude, enjoys working collaboratively and is always willing to lend a hand. If you're approachable, proactive and take pride in making someone's day a little easier, this could be the opportunity you've been looking for. If you enjoy working with people, thrive in a busy environment and want to be part of a team that makes a real difference in the community, we'd love to hear from you!

Please click here to view the position description.

This position is located in the beautiful town of Coonabarabran, known as the Astronomy Capital of Australia, which is midway between Melbourne and Brisbane and is known for its beautiful landscape and stunning night skies. The town has medical services, excellent schools, a variety of sporting and social clubs and a thriving tourism Industry. With the nearby Warrumbungle National Park, which is also Australia’s first Dark Sky Park, there is plenty to do and explore whether you’re looking for adventure or relaxation. 

Selection criteria include:

• Demonstrated commitment to work health and safety (WHS) in the workplace
  • •    Demonstrated experience in a customer service or front office role.
    •    Strong communication skills, with the ability to deal effectively with a diverse range of people.
    •    Proven ability to resolve customer issues with professionalism and courtesy.
    •    Accuracy and attention to detail in data entry, record-keeping, and handling transactions.
    •    Sound computer literacy, including the use of Microsoft Office and customer databases.
    •    Ability to work both independently and as part of a team.
    •    Current NSW Class C Driver Licence.

 It's a plus if you have previous experience in local government or a regulatory environment and/or knowledge of Council systems, services, and relevant legislation.

Why join Warrumbungle Shire Council

Warrumbungle Shire Council offers more than just a job — we provide the opportunity to build a stable, long-term career while enjoying genuine work-life balance, strong team support, and a rewarding regional lifestyle.

As part of Council, you’ll join a workplace that values professionalism, safety, collaboration, and continuous development, while supporting the essential services and infrastructure that keep our communities thriving.

Council offers a wide range of employee benefits designed to support your wellbeing, career growth, and lifestyle, including: 

• •    Long service leave available after 5 years
• •    Flexible monthly RDO
• •    Paid parental and concurrent parental leave
• •    Generous leave provisions
• •    Opportunities to purchase additional leave or access deferred leave arrangements
• •    Ongoing training, mentoring, and professional development opportunities
• •    Access to thousands of free online learning courses
• •    Weekly pay cycle
• •    Salary packaging options to help maximise your take-home pay
• •    Flexible work arrangements and hybrid work options where operationally suitable
• •    Employee Assistance Program (EAP) available to employees and immediate family members
• •    Generous uniform allowance provided

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career. 
At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. 

Council is proud to be an equal opportunity and child safe employer with a commitment to our staff, and our vision is Excellence in Local Government. 

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.

Council's normal practice is to appoint at the entry salary for the grade. A higher commencing salary may be approved where an applicant can demonstrate significant directly relevant qualifications, skills and experience.

Applications close at 11.00 pm Sunday 29 November 2026.

Interviews are expected to be held 7 December 2026. The final date will be confirmed with preferred candidates after applications have closed and shortlisting has been completed.

For enquiries, please contact Human Resources on 6849 2000.

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.